Remote IT Support – Expert Help from $99
Need expert tech assistance when your day doesn’t stop at 5 PM? Mandurah Geeks offers convenient and effective remote IT support, available weeknights from 5:00 PM to 9:00 PM AWST. We can help you diagnose and resolve a wide range of software, email, and system configuration issues directly over the internet—no need for an immediate onsite visit, saving you time and hassle.
What Our Remote Support Service Offers
Software Troubleshooting & Optimisation
Experiencing frustrating software errors, application crashes, or a sluggish computer? We can remotely diagnose and troubleshoot issues with your operating system (Windows), common applications like Microsoft Office, and other programs. We’ll work to identify the cause and apply solutions to get your software running smoothly and improve performance.
Comprehensive Email Support
Having trouble sending or receiving emails? Can’t access your account or struggling with settings? We can assist with:
- Resolving email client issues (e.g., Outlook, Thunderbird).
- Troubleshooting login problems and password issues (where remotely possible).
- Configuring email accounts, adjusting server settings, and ensuring proper syncing across devices.
- Advising on spam filter adjustments and email best practices.
System & Application Configuration Assistance
Need help setting up or adjusting software or system settings? We can guide you through:
- Basic home Wi-Fi troubleshooting (if diagnosable remotely).
- Configuration of security software settings and general security advice.
- Assistance with installing and configuring new applications (provided you have the installer and any necessary licenses).
- Adjusting system preferences for display, sound, accessibility, and more, helping you tailor your computer to your needs.
How Our Remote Support Works
Using secure remote access software, you grant us temporary access to your computer. This allows our technician to see your screen and control your mouse and keyboard (with your permission and supervision) to diagnose and fix problems directly, just as if they were sitting beside you. Your security and privacy are paramount throughout the session.
Affordable & Convenient
Our after-hours remote support service starts at just $99, providing an accessible and convenient solution for your evening tech troubles.
What if Your Issue Needs Onsite Attention? If, during the remote session, we determine that your technical issue requires a hands-on, onsite visit, we’ll discuss this with you. We are happy to arrange an onsite appointment if you’re within our Mandurah Geeks local service area, ensuring a seamless transition to get your problem fully resolved.
Get Your Tech Problems Solved Without Leaving Home! Let Mandurah Geeks take care of your IT needs with our expert, hassle-free remote assistance.
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no fuss @home service
Frequently Asked Questions
As of September 2025 we have simplified our costs and services.
Onsite Visit: $140.00
Weekend and Public Holiday Surcharge: $49.00
Charges after the first hour: $25/15Mins
Some services may be charged as a set price.Â
We generally serve a 40KM radius of Mandurah. If you are within a 30 minute drive it's likely we can fit you in. (We won't nit-pic on the distance)Â
Yes, payment is required for all bookings. To keep our prices low we do not offer a No-Fix no fee service, however we pre-screen all bookings and have confidence we can help.Â
Our motto is that we will resolve all issues you have, provide a solution or advise on how to resolve your issue.Â
An onsite example, where theÂ
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We can set up the new Outlook application to work with any email address you use. If you're unsure of the necessary setup details, our technician will make every effort to assist you in obtaining this information.
Urgent Action Required: Change Your Email Password Immediately
For your security, it's crucial to change your email password without delay. When creating your new password, ensure it is both strong and unique, and not similar to any you've used before.
After resetting your password, you will also need to update it in all email applications (like Outlook, Apple Mail, etc.) and on all devices you use to access your email.
If you're unsure how to do this or would like assistance, we're here to help. You can book our services online today.
We prefer for the initial @home callout fee to be paid online at the time of the booking, additional labour can then be paid by cash or debit/credit card directly to the technician.Â
However, we understand that some customers may only wish to make payment after the service has been completed. In such case you can pay the technician by Credit / Debit Card or Cash.Â
We do not charge any fee's for accepting card payments.Â