Remote IT Support – Expert Help from $99
Need expert tech assistance when your day doesn’t stop at 5 PM? Mandurah Geeks offers convenient and effective remote IT support, available weeknights from 5:00 PM to 9:00 PM AWST. We can help you diagnose and resolve a wide range of software, email, and system configuration issues directly over the internet—no need for an immediate onsite visit, saving you time and hassle.
What Our Remote Support Service Offers
Software Troubleshooting & Optimisation
Experiencing frustrating software errors, application crashes, or a sluggish computer? We can remotely diagnose and troubleshoot issues with your operating system (Windows), common applications like Microsoft Office, and other programs. We’ll work to identify the cause and apply solutions to get your software running smoothly and improve performance.
Comprehensive Email Support
Having trouble sending or receiving emails? Can’t access your account or struggling with settings? We can assist with:
- Resolving email client issues (e.g., Outlook, Thunderbird).
- Troubleshooting login problems and password issues (where remotely possible).
- Configuring email accounts, adjusting server settings, and ensuring proper syncing across devices.
- Advising on spam filter adjustments and email best practices.
System & Application Configuration Assistance
Need help setting up or adjusting software or system settings? We can guide you through:
- Basic home Wi-Fi troubleshooting (if diagnosable remotely).
- Configuration of security software settings and general security advice.
- Assistance with installing and configuring new applications (provided you have the installer and any necessary licenses).
- Adjusting system preferences for display, sound, accessibility, and more, helping you tailor your computer to your needs.
How Our Remote Support Works
Using secure remote access software, you grant us temporary access to your computer. This allows our technician to see your screen and control your mouse and keyboard (with your permission and supervision) to diagnose and fix problems directly, just as if they were sitting beside you. Your security and privacy are paramount throughout the session.
Affordable & Convenient
Our after-hours remote support service starts at just $99, providing an accessible and convenient solution for your evening tech troubles.
What if Your Issue Needs Onsite Attention? If, during the remote session, we determine that your technical issue requires a hands-on, onsite visit, we’ll discuss this with you. We are happy to arrange an onsite appointment if you’re within our Mandurah Geeks local service area, ensuring a seamless transition to get your problem fully resolved.
Get Your Tech Problems Solved Without Leaving Home! Let Mandurah Geeks take care of your IT needs with our expert, hassle-free remote assistance.
Frequently Asked Questions
As of July 2026 we have simplified our costs and services.
Onsite Nextday Visit: $150 (upto 1 hr of onsite labour)
Weekend and Public Holiday Onsite Visits: $200 (upto 1 hr of onsite labour)
Sameday / Urgent Onsite Visits: $200 (upto 1 hr of onsite labour)
Charges after the first hour: $2 per additional minute ($120 Per Hour)
Some services may be charged as a set price.
We do not normally repair hardware faults onsite. Your device will be offsited if you wish to go ahead with any repairs. We do aim to return your laptop within 48 hours.
Yes and No.
Our services extend only to Apple iPhone's & iPads.
We do not offer @home onsite services for any other Apple product.
It really depends, we can always assess the laptop and advise if its worth fixing / upgrading or replacing. General rule of thumb, if its over 5 years old then maybe its time for a replacement.
We prefer for the initial @home callout fee to be paid online at the time of the booking, additional labour can then be paid by cash or debit/credit card directly to the technician.
However, we understand that some customers may only wish to make payment after the service has been completed. In such case you can pay the technician by Credit / Debit Card or Cash.
We do not charge any fee's for accepting card payments.
No we do not, but let me explain.
labour, fuel and time all needs to be paid by us, if we offered this service the cost of each job would need to increase an additional $30.00
Instead, each job is assessed by a technician before attending and if they feel that the issue may not be able to be resolved then we will contact you and advise you, you can then make an informed decision if you want to keep the booking.